Privacy Policy

At Hornbill Nest (managed under the Pazhayaveetil Annex Casa group), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or book a stay with us.

By accessing our website or using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you make an inquiry, complete a booking, or communicate with our team. This may include:

  • Personal Identification Information: Name, email address, phone number, and residential address.

  • Government-Issued Identification: As mandated by Indian law for hospitality services, we collect copies of original photo IDs (such as Aadhar Card, Passport, Voter ID, or Driving License) during check-in.

  • Booking Details: Check-in/check-out dates, room preferences, special requests, and payment transaction details.

  • Digital Data: When you browse our website, we may automatically collect non-personal data such as your IP address, browser type, device information, and browsing patterns through cookies.

2. How We Use Your Information

The information we collect is strictly used to provide and improve our services. Specifically, we use your data to:

  • Process and confirm your room reservations.

  • Communicate with you regarding your booking, send confirmations, and respond to your inquiries.

  • Comply with local legal and regulatory requirements, including maintaining guest registers as required by government authorities.

  • Process payments securely and prevent fraudulent transactions.

  • Send periodic emails regarding special offers, new packages, or updates about Hornbill Nest (you may opt-out of promotional emails at any time).

3. Sharing Your Information

We value your privacy and do not sell, rent, or trade your personal information to third parties. We may only share your information under the following circumstances:

  • Service Providers: We may share necessary details with trusted third-party vendors who assist us in operating our website, processing payments, or delivering services to you, provided they agree to keep this information confidential.

  • Legal Obligations: We may disclose your information if required to do so by law, such as sharing guest ID records with local law enforcement or in response to a valid legal request.

4. Data Security

We implement a variety of standard security measures to maintain the safety of your personal information. Your digital data is stored on secure networks accessible only by a limited number of authorized personnel. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.

5. Use of Cookies

Our website uses "cookies" to enhance your browsing experience. Cookies are small files transferred to your device's hard drive through your web browser that enable the site to recognize your browser and capture certain basic information. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain features on our website.

6. Third-Party Links

Occasionally, we may include links to third-party websites or services (such as local tourist attractions or transportation services). These third-party sites have separate and independent privacy policies. We hold no responsibility or liability for the content and activities of these linked sites.

7. Your Data Rights

You have the right to request access to the personal information we hold about you. You may also request corrections to any inaccurate data or ask for the deletion of your personal information, subject to our legal obligations to retain certain records (such as billing and check-in ledgers).

8. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically.