Refund / Cancellation policy

At Hornbill Nest, we strive to provide a seamless booking experience for our guests. As a boutique property with limited inventory, cancellations significantly impact our operations. We have designed our policy to be fair to both our guests and our business.

By confirming a booking with us, you acknowledge and agree to the terms outlined below.

1. Standard Cancellation Policy

For regular bookings made outside of peak seasons or special holiday periods, the following cancellation charges apply:

  • 15 Days or More Before Check-In:

    • 100% Refund of the advance amount paid (minus minimal bank processing charges, if applicable).

  • 7 to 14 Days Before Check-In:

    • 50% Refund of the total booking value. The remaining 50% will be charged as a cancellation fee.

  • Less Than 7 Days Before Check-In:

    • No Refund. 100% of the total booking value will be charged.

  • No-Show or Early Departure:

    • Guests who do not arrive on the scheduled date or decide to check out earlier than the booked dates will remain liable for the full cost of the original booking. No refunds will be issued.

2. Peak Season Policy

(Applicable for bookings during Christmas, New Year, Diwali, and Long Weekends)

Due to high demand during these periods, stricter cancellation terms apply:

  • 30 Days or More Before Check-In: 100% Refund.

  • Less Than 30 Days Before Check-In: Non-Refundable (100% charge).

3. Rescheduling & Date Changes

We understand that unforeseen circumstances arise. If you wish to modify your dates instead of canceling:

  • Requests must be made at least 10 days prior to the original check-in date.

  • Rescheduling is subject to room availability and prevailing rates for the new dates.

  • If the new dates are in a higher price tier, the difference in cost must be paid by the guest.

  • Bookings can only be rescheduled once. Subsequent cancellations of rescheduled bookings will be non-refundable.

4. Force Majeure

In the event of natural calamities, government-mandated lockdowns, or other "Acts of God" that make travel impossible:

  • We offer a Credit Voucher for the full amount paid, valid for future stays within 12 months.

  • Cash refunds are generally not provided under these specific circumstances, ensuring your value is protected for a later date.

5. Refund Processing Timeline

  • Approved refunds will be processed via the original method of payment (Bank Transfer / UPI / Credit Card).

  • Please allow 7–10 business days for the amount to reflect in your account, depending on your bank’s processing time.

Need Assistance?

If you need to cancel or reschedule your trip, please contact us immediately so we can assist you.